NBSIN Quality Service Representative

About Nucor Buildings Group

At Nucor Buildings Group, a division of Nucor Corporation, we are industry leaders in providing custom-engineered metal building systems. With a strong commitment to safety, innovation, and sustainability, we have earned a reputation for excellence in delivering quality products to customers across diverse industries. As part of Nucor Corporation, the largest steel producer and recycler in North America, we are driven by our core values of integrity, teamwork, and continuous improvement.

This is an exciting opportunity to join our collaborative team and contribute to our mission of providing high-quality components and solutions to our valued customers while driving solutions that uphold our commitment to world-class standards.

Role Overview

We are looking for a Quality Service Representative to deliver exceptional customer service and drive success within our quality service team

Basic Job Functions

• Customer Support: Receive and document field calls using a “Quality Service Report” form to expedite materials needed for the jobsite.
•  Problem-Solving Dialogue: Communicate regularly with customers, utilize a Q&A process to troubleshoot issues, and define effective solutions.
• Investigative Collaboration: Work with teammates, review contracts and erection drawings, and lead efforts to resolve jobsite issues, including proactive site visits.
• Back Charge Management: Review and negotiate back charges when quality concerns require additional materials or labor.
• Quality Improvement: Identify trends and propose solutions during division quality meetings to maintain and enhance standards.
• On-Site Assistance: Travel to jobsites or customer offices, often on short notice, to address issues directly.
• Safety Leadership: Consistently uphold and lead adherence to safety policies, practices, and housekeeping standards.

Qualifications

• High School Diploma or GED equivalent.
• Proficient with Microsoft programs, including Microsoft Excel and Word.
• At least 2 years metal building or related construction experience.
• Prior experience in customer service, coordination, or direct customer interaction.
• Candidates must be legally authorized to work in the US (Nucor will not sponsor the need for a visa now or in the future).

Preferred Skills

• Prior Technical Associates Degree or Bachelor’s Degree in Business, Construction, or Engineering related fields.
• Prior experience and/or training with CAD software.
• Prior Pre-Engineered Metal Building (PEMB) experience in one or more of the following areas; Detailing, Estimating, Sales, Project Management and/or erection.

Why Nucor Buildings Group?

• Be a part of a team that prioritizes safety, integrity, and innovation.
• Lead transformative projects that align with Nucor’s mission of delivering sustainable solutions.
• Work for a company that is consistently recognized as one of the best places to work in the steel and manufacturing industry.
• Competitive salary, robust benefits, and a strong commitment to employee development and career growth.

Join Nucor Buildings Group and play a key role in shaping the future of pre-engineered metal building products and services!

ANYONE INTERESTED IN THE ABOVE POSITION SHOULD APPLY NO LATER THAN  1/5/2025.