NBG Technical Services Quality Assurance & Support Team Group Leader I

Technical Services Quality Assurance & Support Team Group Leader

The Technical Services Quality Assurance & Support Team Group Leader leads a high-performing team with accountability for safety, people leadership, process excellence, and quality outcomes. This role partners closely with leadership, project teams, and stakeholders to deliver reliable, scalable, and high-quality Quality Assurance and Support solutions.

Basic Job Functions:

• Safety Leadership: Champion Nucor’s safety culture by leading by example, reinforcing safe work practices, and integrating safety considerations into daily operations and planning.
• Team Leadership & Development: Provide coaching, mentoring, and performance feedback while overseeing training, professional development, and teammate growth to build a strong, engaged team.
• Performance & People Management: Address performance concerns, resolve personnel challenges, and support teammate success to maintain team effectiveness and accountability.
• Resource Planning & Staffing: Assess workload and staffing needs, recommend hiring decisions, and secure internal or contractor resources to meet operational and project demands.

• Assist in Talent Acquisition and Development: Participate in the recruitment, interviewing, and training of new team members.
• Communication & Stakeholder Alignment: Maintain proactive, transparent communication with leadership, internal teams, and stakeholders, providing timely updates on priorities, risks, and progress.
• Reporting & Documentation: Ensure project status, quality metrics, and resource needs are clearly documented, accurately reported, and accessible to appropriate audiences.
• Continuous Improvement & Metrics: Monitor key support and quality metrics, identify trends, and drive improvement initiatives that enhance performance and reliability.
• Support Process Management: Establish, maintain, and continuously improve standardized support processes, including incident resolution and escalation, to ensure consistency, efficiency, and service quality.
• Quality Assurance Strategy & Automation: Partner with Product Management and Technical Services leadership to define QA strategies, expand automated testing capabilities, and standardize test case development to support scalability and long-term quality.

Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.

Minimum Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related discipline. Equivalent combination of experience and education is also acceptable.
• Two or more years of experience leading successful teams.

• Five or more years of experience in IT Quality Assurance, Technical Support, or Project Management.
• Candidate must be legally authorized to work in the United States without sponsorship, now and in the future. Nucor is unable to provide sponsorship for this role.

Preferred Qualifications:

• Experience in the metal building industry or, at minimum, in a manufacturing or industrial environment.
• Hands-on experience with Quality Assurance tools and processes, including test automation frameworks and reporting tools.
• Strong proficiency in Microsoft Excel for data analysis and reporting purposes.
• Demonstrated ability to conduct training sessions for individuals and teams on QA and support processes.
• Working knowledge of IT concepts such as databases, user authentication, and system access management.
• Familiarity with Agile methodologies (Scrum or similar) and their application in QA and support environments.
• Experience with data management tools (e.g., Microsoft SQL Server Management Studio) for troubleshooting and reporting.
• Exposure to automation strategies and emerging technologies such as machine learning and AI for process improvement.

About Us:

Nucor Buildings Group (NBG), a proud Nucor product group, is one of North America’s largest and most experienced manufacturers of metal building systems. With multiple locations throughout the United States, NBG is proud to design world-class building solutions tailored to meet the needs of any market including commercial, industrial, agricultural, and institutional. Our brands include American Buildings, CBC Steel Buildings, Kirby Building Systems, and Nucor Building Systems.

NBG offers work/life balance and a variety of benefits and performance incentives. We take pride in connecting teammates to meaningful work and focus heavily on both personal and professional development. Whether your background is in engineering and design, information technology and software development, marketing, or sales, with Nucor Buildings Group you can go as far as your drive and ambition will take you.

Why Nucor?

When you join Nucor, America’s largest steel manufacturer and recycler, you’ll help create a variety of steel products that become so much more, for so many people.  And you won’t do it alone.  Our supportive culture builds each other up, values family, relationships, and puts safety above anything else.  With the freedom to take your ideas to the next level, there’s no end to what you can achieve.  This is your chance to build a lifelong career, give back to your community, make the world a better place – and BE PART OF SOMETHING BIGGER.

Job Security – Benefits – Bonus Programs

With performance-based compensation, profit sharing, and a no-layoff practice, we take care of our teammates who design, engineer, fabricate, and support the products that define our company.