NBG Support Analyst

Support Analyst

Are you a detail-oriented problem solver with a passion for delivering high-quality technical support and documentation? Nucor Buildings Group is seeking a dedicated Support Analyst. In this role, you will troubleshoot software issues, support product development, and collaborate with cross-functional teams to deliver enhanced products and solutions. You'll play a vital part in maintaining database accuracy, providing technical support to customers, and working within an Agile framework. If you're ready to make an impact by driving innovation and helping customers succeed, this could be the perfect opportunity for you! 

Basic Job Functions:

Test and Troubleshoot MBS Program Revisions: Identify and resolve issues with MBS software updates, ensuring seamless implementations for all customers. 

Drive Product and Process Development: Lead the development and execution of new or enhanced products, processes, and tools that add value to the business. 

Produce High-Quality Documentation: Participate in creating and reviewing detailed documentation that supports testing, processes, and guidelines to maintain high-quality standards. 

Maintain Accurate Databases: Help manage and update databases used by MBS to price, design, and detail projects with precision. 

Assist with Support Requests: Respond to technical support inquiries and collaborate with the Software Support Team to resolve customer issues effectively. 

Provide MBS Technical Support: Act as a resource for customers, offering technical support and solutions for the Metal Buildings Software. 

Follow Agile Methodology: Engage in daily stand-ups, planning meetings, and retrospectives as part of the agile framework, while remaining flexible to changing business needs. 

Collaborate on Project Scheduling and Targets: Work closely with team members to define project goals, timelines, and responsibilities, ensuring that deadlines and commitments are met. 

Continuous Improvement: Collaborate with the Supervisor to identify and address skill or knowledge gaps within the team, contributing to continuous improvement. 

Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.

Minimum Qualifications:

1. High School Diploma or GED equivalent. 
2. Familiarity with software development processes and methodologies (Agile experience is a plus)
3. Position requires availability to travel occasionally for up to one week.
4. One year experience in customer support, Structural Design or Detailing

Preferred Qualifications:

1. Experience with Microsoft Team Foundation Server, Azure DevOps Server/Services or Git/GitHub
2. Bachelor of Science in Structural Engineering or Computer Science
3. Experience in customizing Metal Building Software (MBS)
4. Experience in working across teams and or departments 
5. Experience in working within agile development principles 

About Us:

Nucor Buildings Group (NBG), a proud Nucor product group, is one of North America’s largest and most experienced manufacturers of metal building systems. With multiple locations throughout the United States, NBG is proud to design world-class building solutions tailored to meet the needs of any market including commercial, industrial, agricultural, and institutional. Our brands include American Buildings, CBC Steel Buildings, Kirby Building Systems, and Nucor Building Systems.

NBG offers work/life balance and a variety of benefits and performance incentives. We take pride in connecting teammates to meaningful work and focus heavily on both personal and professional development. Whether your background is in engineering and design, information technology and software development, marketing, or sales, with Nucor Buildings Group you can go as far as your drive and ambition will take you.

Why Nucor?

When you join Nucor, America's largest steel manufacturer and recycler, you'll help create a variety of steel products that become so much more, for so many people. And you won't do it alone. Our supportive culture builds each other up, values family, relationships, and puts safety above anything else. With the freedom to take your ideas to the next level. there's no end to what you can achieve. This is your chance to build a lifelong career, give back to your community, make the world a better place - and  BE PART OF SOMETHING BIGGER.

Job Security - Benefits - Bonus Programs

With performance-based compensation, profit sharing, and a no-layoff practice, we take care of our teammates who design, engineer, fabricate, and support the products that define our company.

Join us in driving success and shaping the future of our division. Apply now and become an integral part of our team!