Sales Service Supervisor

Short Description

Manage the detailing services and post-sale functions including administrative support so that work assigned to the location is properly detailed, coordinated, and delivered on time to customers. Coordinate outside detailing requirements and contracts with vendors. Supervise/train new teammates. Supervise detailing, project management, and customer service tasks to ensure performance standards are being met. Ensure that the work environment is safe and encourages productivity and quality output.

Basic Job Functions:

Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.

Must adhere to Nucor's safety programs and standards.
•    Demonstrate leadership consistent with Nucor's vision and values.
•    Taking Care of our Customers by leading the following post-sale functions across the division:  Detailing and Project Management - end to end coordination from order to cash.
•    Review contract with Sales prior to signing to ensure control of financial aspects to protect the company's interest and maintain good relationships with customers.
•    Oversee efforts to ensure Nucor Rebar Fabrication fulfills contractual obligations on the assigned projects.
•    Work closely with all departments, actively support, and drive our commercial strategy of creating value and getting paid through customer partnerships, differentiated products and solutions, profitable outcomes for our customers, and high-level project management.
•    Maintain communication with Sales team to ensure knowledge of possible upcoming work and seamless hand-off of new jobs.
•    As an engaged member of the division management team, lead, develop, and execute on the business strategies including safety, quality, cost, productivity, profitability, and commercial excellence. This position will lead, model, nurture and advance the Nucor culture.
•    Set objectives, provide coaching and monitor performance of the post-sale team.
•    Assign all detailing work for the branch to an appropriate detailer so that detailing can be done efficiently and in accordance with customers' delivery needs.
•    Oversee the productivity and work quality of the detailers to ensure efficiency, accuracy, and quality of presentation.
•    Manage the assignment of detailing to outside vendors so that high-quality purchased detailing is obtained at fair rates.
•    Manage the contacts between detailers and customers' offices or job sites so that accurate information regarding delivery requirements is always at hand and so that problems can be resolved or avoided.
•    Review all change orders to contracts being detailed in-house or by outside vendors for profitability; ensure customers are properly advised of, obtained approval, and invoiced in accordance with contractual requirements.
•    Review all customer back-charges on contracts detailed in-house or by outside vendors; coordinate with sales personnel so that fair and reasonable settlements can be negotiated and so that similar problems do not repeat.
•    Review and approve all invoices from vendors (post-sale) as required.
•    Manage the performance appraisal, process and recommend appropriate salary adjustments as needed for all detailing personnel.
•    Provide consulting services to other Nucor Rebar Fabrication locations as appropriate.
•    Manage the recruitment, hiring, orientation, and training of new detailer employees and support personnel.
•    Keep apprised of any technological developments in detailing methodology and equipment and make appropriate recommendations to management so Nucor can detail as efficiently and effectively as possible.
•    Produce reports as requested by management.
•    Possess a thorough knowledge of CRSI and the Manual of Standard Practice.
•    Perform other duties as requested by the Branch Manager.
 

Minimum Qualifications:

• Legally authorized to work in the United States without company sponsorship now or in the future.
• Vocational certificate in CAD design/drafting issued from an accredited school or college, or equivalent.
• At least ten years of experience as a rebar detailer or equivalent industry experience with at least six years' experience with the Nucor detailing system (Rebar CAD) or other CAD-based detailing system.
• At least three years of experience as a supervisor of detailers
 

Preferred Qualifications:

Detailed Selection Criteria:
• Experience in customer relations and resolving problems or disputes.
• Effective skills in communication, motivation, performance evaluation, and customer service
• Basic knowledge of contract law, standard business practices, and human relations

Preferred Qualifications:
• Two-year technical degree from an accredited school or college

Special Demands
• Work schedule may include hours beyond the normal business day.
• Travel will be required, including an overnight stay as needed.
• Must maintain strict confidentiality regarding personnel situations and certain customer and management information.

Physical Demands
• Typical office activities
• Walking, sitting, standing, bending.
• Using hands to operate objects, tools, computers, and other electronic equipment.
• Lifting/handling computers and related equipment
• Vision abilities including close vision and adjusting focus.
• Moderate noise Level