Field Repair Service Coordinator - Nucor Towers & Structures

Expand Beyond with Nucor

Nucor Towers and Structures (NTS) is a new entity within Nucor, the largest recycler and largest manufacturer of steel and steel products in North America, focused on the execution of our strategy to “Expand Beyond” our core business. As a part of Nucor’s New Markets product group, NTS is focused on the exciting growth potential in the power distribution market. Current production facility is in West Hazleton, PA, with plans to build a national footprint.

Why Nucor?

With a firm commitment to our teammates, strong benefits and performance incentives, it’s easy to see why Nucor is named one of America’s best employers and ranked as the #1 employer in its industry by Fortune Magazine. For more information on our benefits go to Nucor.com/benefits.

We work together to create a safe, positive, and engaging environment. While delivering the highest quality products and service for our customers, we lead the steel industry in environmental responsibility. Joining our team means working with people who have your back and are invested in helping you build a strong future. You will never stop learning at Nucor – and when you are ready to take the next step in your career, we’re ready, too.

Basic Job Functions:

The Field Service Coordinator is responsible for managing the logistics and administrative aspects of field service operations. This role ensures that repair work is completed efficiently, safely, on time, and to the satisfaction of the customer. Key duties include coordinating technicians for inspections and repairs, scheduling service appointments, and handling customer inquiries and requests.

Key Responsibilities:

• Schedule and dispatch technicians to customer sites based on service requests and priority levels.
• Ensure technicians have the necessary tools, resources, and information to complete repairs effectively.
• Serve as the main point of contact for customers, answering field related questions, scheduling repairs, and providing status updates on ongoing requests.
• Work with internal teams (engineering, manufacturing, and suppliers) to resolve quality issues and improve service processes.
• Lead investigations into quality concerns and develop corrective/preventive action plans (CAPA).
• Ensure technicians follow safety standards and service protocols on-site.
• Maintain accurate records of all service calls, including customer details, work performed, parts used, and time spent.
• Prepare and submit reports on service operations, technician performance, and customer feedback.
• Address scheduling conflicts, customer complaints, and operational issues to maintain a smooth service process.
• Other duties as assigned by the Director of Quality

Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.

Minimum Qualifications:

• Associate's degree or equivalent experience (3-5 years) in field service coordination, customer service, or administrative support.
• Strong verbal and written communication skills for interacting with customers, technicians, and team members.
• Ability to manage multiple tasks and demands without compromising quality.
• Experience with AISC or ISO Quality Management System

Preferred Qualifications:

• Bachelor’s degree in engineering, Science, or Logistics.
• ASQ certifications (CQE, CQA, CSQP) or similar.
• 5 years' experience in utility pole manufacturing