Sales Service Supervisor

Short Description

The Sales Service Supervisor is responsible for leading all aspects of the detailing and internal project management operations at the facility. This includes managing in-house and third-party detailing services, supervising a team of detailers and project managers, aligning workload capacity with commercial forecasts, and ensuring a safe, productive, and quality-driven work environment.

Basic Job Functions:

• Support execution of company profit goals and division operating metrics
• Collaborate with Sales and other departments to provide technical and “value-add” support to secure and retain profitable projects.
• Build and nurture relationships with key customers, builders, and contractors.
• Supervise and develop a professional team of detailers, project managers, and support staff through training, coaching, and performance management.
• Provide vision, planning, and mentorship for day-to-day operations.
• Coordinate recruiting, hiring, and onboarding of new detailing personnel.
• Manage internal team priorities in collaboration with the Sales Manager and Special Projects Coordinator.
• Assign and oversee detailing and project management workloads, ensuring timeliness, accuracy, and compliance with standards.
• Forecast backlog tons and timing; conduct capacity planning and staffing adjustments as needed.
• Manage inventory control, scheduling, and detailing throughput to align with customer demands.
• Oversee change order management, lump sum contracts, commercial review, and job tracking from award to completion.
• Ensure full documentation and root cause analysis of cost-of-quality issues (errors in fab, detailing, etc.).
• Evaluate and maximize freight efficiency and load optimization.
• Assess and adjust strategic focus based on project mix, timing, and divisional goals.
• Review and approve detailing vendor invoices and back-charge resolutions in coordination with Sales.
• Evaluate and manage commercial risk, including litigation, warranty programs, and complex project review.
• Lead Division quality initiatives and ensure adherence to CRSI standards and the Manual of Standard Practice.
• Serve as a key point of contact for audits, internal assessments, and continuous improvement initiatives.
• Recommend and implement detailing technology or process enhancements.
• Coordinate with peers to raise collective performance across departments.
• Best-mark with other Nucor divisions to improve competitiveness and customer preference.
• Provide consultation to other Nucor Rebar Fabrication locations when needed.
• Other duties as assigned by Supervisor.

Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.

Minimum Requirements:

• Legally authorized to work in the United States without company sponsorship.
• Minimum of 3 years of direct experience in the metal building or rebar fabrication industry.
• Vocational certificate in CAD design/drafting or equivalent experience.
• Written recommendation from current Manager (approved by current GM), indicating readiness for this role.
• Demonstrated experience leading a team.
• Willing and able to travel, sometimes on short notice.

Preferences:

• Two-year technical degree from an accredited institution.
• Experience with Rebar CAD or other detailing software.
• Strong commercial and contract management background, including lump sum project oversight.

Special Demands

• Willingness to work beyond standard business hours as needed.
• Occasional travel with overnight stays.
• Must maintain confidentiality regarding personnel, customer, and management matters.

Physical Demands

• Typical office environment: walking, sitting, standing, bending.
• Use of computers, tools, and electronic equipment.
• Ability to lift and handle computer-related hardware.
• Visual focus for close work; moderate noise environment.