IT Operations Technician

Basic Job Functions:

Nucor Business Technology (NBT) is seeking qualified applicants for the position of IT Operations Technician. This position is responsible for configuring, operating, and maintaining various enterprise-wide systems as well as supporting internal IT partners across the enterprise. The IT Operations Technician will provide technical support to Nucor Insulated Panel Group as required. Installing, configuring, testing, and supporting various business applications and infrastructure hardware (networking, computers, camera systems, wireless hand-held devices, etc.). 

This position will be onsite, located at our Nucor Insulated Panel Group division in Lewisville, TX. 

Responsibilities include but are not limited to: 

• Provide technical support to employees using phone, email, chat, and the ticketing system; provide in-person support to onsite employees and remote support to other locations
• Order, configure, and deploy new equipment and manage used inventory
• Assist in the implementation/installation, maintenance/troubleshooting, and licensing of software and applications
• Troubleshooting and maintaining IT infrastructure equipment such as computers/laptops, phones, servers, access control systems and network devices
• Create and support user account and group membership setups
• Support project work as assigned
• Create and maintain documentation regarding incidents, projects, and inventory
• Work a rotational on-call IT support schedule to include evenings and weekends as assigned
• Must obtain AZ-900 Certification, MD-102, and AZ-104 Certification within the first year

Candidates must be legally authorized to work in the US (Nucor Business Technology (NBT) will not sponsor the need for a visa now or in the future).

Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.

Minimum Qualifications:

• 1-year technical experience supporting users with hardware, software, administration and IT customer support as defined in the responsibilities. 
• IT related associate degree, or 2 years of equivalent recent experience 

Preferred Qualifications:

• Experience installing, configuring, and troubleshooting MS Windows, Office, Outlook, and other basic Windows applications 
• Experience troubleshooting networking equipment, Conference rooms audio/visual, and access control systems/cameras/badges 
• Experience with workstation imaging software and an MDM solution such as Microsoft Intune 
• Experience in a heavy industrial setting 
• SAS Platform experience 
• Microsoft PowerShell Experience 
• Cloud Management Experience 
• Microsoft ADO Experience 
• Experience working in a Scrum project management framework