Parts Specialist I

Basic Job Functions:

Basic Job Functions 

Rytec Corporation is seeking a Parts Specialist I who will be responsible for the accurate and timely processing of customer parts orders to ensure exceptional customer service and operational efficiency. This role reviews, analyzes, and enters purchase order information into SAP, verifying pricing, customer and billing information, shipping instructions, and product line details to ensure orders are processed accurately and completely. The Parts Specialist I will work closely with customers, dealers, and sales representatives to resolve order discrepancies, provide product and ordering support, and ensure customers receive the correct parts to meet their needs. The position also maintains order-related documentation within Salesforce; processes return material authorizations (RMAs) and will follow up on outstanding customer requests. With the department processing an average of 100 or more purchase orders each day, this role requires strong attention to detail, organization, and communication skills to ensure orders are entered accurately, on time, and delivered to the correct location at the expected price, resulting in a high level of customer satisfaction. 

Essential Functions: 

• Process customer parts orders within SAP in a timely, organized, and highly accurate manner.  
• Review and verify purchase order information, including pricing, customer and billing information, shipping instructions, and product line details.  
• I interact with customers, sales representatives, and dealers to clarify and resolve order discrepancies to ensure order accuracy.  
• Assist customers and dealers in identifying and ordering the correct parts and products.  
• Document order-related information and customer interactions in Salesforce and other applicable systems.  
• Process and follow up on Return Material Authorizations (RMAs) in a timely manner.  
• Maintain accurate records and documentation related to orders, returns, and customer requests.  
• Ensure purchase orders are entered accurately and on the date received whenever possible to support on-time fulfillment and customer satisfaction.  
• Support a high-volume order environment, processing an average of one hundred (100) or more purchase orders per day.  
• Provide exceptional customer service by responding promptly and professionally to customer inquiries and concerns. 

Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.

Minimum Qualifications:

• High school diploma or GED preferred. 
• 2+ years of customer service, order entry, or related experience preferred. 
• Strong attention to detail and accuracy. 
• Excellent communication, organizational, and customer service skills. 
• Ability to work independently and collaboratively in a team environment. 
• Proficiency with Microsoft Office applications. 
• SAP and Salesforce experience preferred. 
• Basic math, problem-solving, and analytical skills. 
• Additional language proficiency is a plus. 

Preferred Qualifications:

• Ability to remain in a stationary position for extended periods while working at a computer.  
• Frequent use of computers, telephone, and other standard office equipment.  
• Ability to communicate effectively with customers, dealers, and teammates through phone, email, and virtual meetings.  
• This position is primarily remote, with designated in-office workdays and occasional travel to the office as required.