Logistics Customer Service Representative

About Us:

Nucor Logistics Group, a newly formed division of Nucor Corporation, is seeking applicants for our Truck Services team at our division headquarters in Cincinnati, Ohio. Our parent company Nucor Corporation is a Fortune 150 company, known for being North America’s leader in designing, manufacturing, and recycling steel and steel products with a history of long-term sustainability and stability.

Benefits:

Medical, vision and dental are just the beginning. We value our teammates and offer benefits packages that also include:

• Bonus Program
• Profit Sharing
• Stock Plan
• Retirement Savings
• Credit Union
• Vacation and Holiday Pay
• Scholarship and Tuition Reimbursement
• Unlimited Growth Potential
• Free Financial Planning / Assistance via Insight Financial
• Free Teammate Parking (Cincinnati Office)
• On-site Health Clinic (Cincinnati Office)
• On-site Cafeteria (Cincinnati Office)
• On-site Gym (Cincinnati Office)
• On-site Laundry Service (Cincinnati Office)

Basic Job Functions:

• Develop and maintain relationships with transportation companies and shipping contacts to optimize goods movement
• Answer and manage high-volume phone and ticket queues for incoming inquiries
• Maintain documentation, change control records, and agreements related to business systems, customer support, and logistics software
• Conduct TMS system audits and communicate proactively with delivery points
• Administer freight rates and analyze data
• Review carrier scorecards and assess key performance indicators for vendor partners
• Analyze transactions and resolve problems through reports, phone, and email communication with commercial, shipping, and vendor partners
• Travel to US-based locations as needed to support business needs and projects
• Uphold safety policies, practices, procedures, and housekeeping standards at all times

Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.

Minimum Qualifications:

• Associates degree in Business, Supply Chain or relevant field and or two years of logistics, dispatch, shipping experience in a relevant role
• Intermediate to advanced computer skills
• Exceptional customer service and ability to build long-term partnerships
• Ability to take ownership, drive process improvements, and deliver on commitments

Preferred Qualifications:

• Bachelor’s degree in business or communications or related fields
• Experience with Excel formulas and Power BI dashboards
• Experience in North American interstate and/or cross border truck freight planning/execution, knowledge of LTL or parcel shipping, a plus
• 5 years of experience in logistics, dispatch or shipping 
• Experience in steel manufacturing or scrap metal industry
• Experience with web-based Transportation Management Systems (TMS)
• Experience with DOT regulatory compliance
• Experience with process optimization and business process improvement projects