IT Systems Technician

About Us:

DJJ, a division of Nucor Corporation, is seeking applicants for our IT Systems Technician position. DJJ is a world leader in scrap metal recycling, trading, and transportation. We have relationships with scrap metal businesses around the world. Founded in 1885, we pride ourselves on our dedication to safety, and the principles of integrity and respect. We’re recognized as a good community citizen who is trustworthy, financially strong, and environmentally proactive. Our parent company Nucor Corporation is a Fortune 100 company, known for being North America’s leader in designing, manufacturing, and recycling steel and steel products with a history of long-term sustainability and stability. Fortune Magazine recently ranked Nucor No. 1 on their list of the World’s Most Admired Companies in our industry. The key to Nucor’s success is that we care about the safety and well-being of our teammates and customers, the health and protection of our environment, and the relationships we establish in the communities where we live and work. At the heart of every Nucor division are the dedicated people who make up our team. We are seeking a creative, motivated, and dedicated teammate to join our DJJ team. We offer you a challenging and rewarding work environment where you can contribute to the success of over 30,000 Nucor teammates.

Benefits:

SOME OF THE BEST BENEFITS IN THE BUSINESS
Medical and dental are just the beginning. We value our teammates and offer benefits packages that also include:

• Bonus program
• Profit sharing
• Retirement savings
• Vacation and holiday pay
• Scholarship and tuition reimbursement
• Unlimited growth potential

We strive to avoid implementing layoffs or furloughing our teammates. We strongly believe that a Nucor teammate who does their job properly today, should feel confident that they will have a job tomorrow. For more information on our benefits go to Nucor.com/benefits.

Basic Job Functions:

• Provide technical support to employees using phone, email, chat and the ticketing system; provides in-person support to onsite employees and remote support to 90+ other locations
• Solve routine to moderately complex support issues with initiative, sound judgement, attention to detail, process orientation, clear communication when escalating  and exceptional customer service
• Record accurate and comprehensive information for requests, incidents, and user training documentation ensuring compliance with all SOX and auditor requirements
• Develop expertise with in-house applications and infrastructure to perform issue identification, verification, diagnosis, and troubleshooting to drive business efficiencies
• Facilitate feedback loop between end-users, IT team, and other business functions to improve the user’s experience with technology platforms
• Assist in the implementation/installation, maintenance/troubleshooting, and licensing of software/applications
• Order, configure and deploy new equipment and manage used inventory and returned/loaner hardware and peripherals for timely disposition
• Procure, setup, configuration, distribution and troubleshooting  of all mobile devices, both iOS and Android
• Setup, maintenance and troubleshooting conference room/AV equipment
• Printer and multi-function copier support, troubleshooting, set up and maintenance
• Work on projects and performs other duties as assigned
• Work a rotational on-call IT support schedule to include evenings and weekends as assigned

Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.

Minimum Qualifications:

• Minimum 2 years of college in Information Technology/Computer Science, Business, or related disciplines
• Equivalent combination of experience and education will also be considered

Preferred Qualifications:

• Bachelor’s degree and/or industry certifications are a plus
• Experience working customer support ticket queue, providing end user training, following ITIL standards on an IT Help Desk or as a high volume call center agent a plus
• Strong analytical skills and problem-solving abilities coupled with a solution-oriented, customer-service first mindset
• Ability to adapt communication style to develop strong relationships with all requesters from front-line teammates to C-level executives
• Ability to function in a team-oriented, varied, fast-paced atmosphere of changing priorities where multi-tasking, information sharing and collaboration is often required
• Ability to work under general supervision and demonstrate initiative to positively contribute to team goals and deadlines
• Understanding of any combination of the following technologies: VOIP telephony, basic network troubleshooting, MDM, VPN, SEO and Google Listings, iPhone, Android tablets, PC’s, laptops, printers, and other peripherals, Fortinet, Aruba, Solstice, Adobe Acrobat, SolarWinds, Fresh Service, Active Directory, Microsoft O65, Windows, Exchange, Azure, and applications such as Dynamics, Excel, Word, PowerPoint, Teams, SharePoint and One Drive
• Strong communication skills that include empathy for the caller, good listening skills, ability to interpret a problem and translate between technical and non-technical teammates to find solutions to assigned tasks
• Strong organizational skills to maintain accurate records of interactions with customers and assist in identifying recurring user problems
• Willingness to travel to additional locations on an as-needed basis to support business needs and project deadlines