IT Operations Technician I - NSBB

Basic Job Functions:

Nucor Business Technology (NBT) is seeking qualified applicants for the position of IT Operations Technician. This position is responsible for configuring, operating, and maintaining various enterprise-wide systems as well as supporting internal IT partners across the enterprise. Individuals who meet the minimum qualifications and are interested in this opportunity should upload a resume when applying online.

Duties of this role include, but is not limited to:

• Provide technical support to employees using phone, email, chat, and the ticketing system; provides in-person support to onsite employees and remote support to other locations
• Order, configure and deploy new equipment and manage used inventory and returned/loaner hardware and peripherals for timely disposition
• Assist in the implementation/installation, maintenance/troubleshooting, and licensing of software/applications
• Troubleshooting and maintaining certain IT infrastructure equipment such as computers/laptops, phones, printers, conference room, servers, access control systems and network devices
• Create and support user account and group membership setups
• Procure, setup, configure, distribute and troubleshooting of all mobile devices
• Work on projects and perform other duties as assigned
• Work a rotational on-call IT support schedule to include evenings and weekends as assigned

Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.

Minimum Qualifications:

• 1 year technical experience supporting users with items such as computers/laptops, desk phones, mobile phones, printers
• IT related associate degree, or Equivalent combination of experience and education will also be considered.

Preferred Qualifications:

• Experience installing, configuring, and troubleshooting MS Windows, Office, Outlooks, and other basic Windows applications
• Experience assembling, maintaining, upgrading, and troubleshooting computer hardware and peripherals
• Experience troubleshooting networking equipment, Conference rooms audio/visual, and Security systems/cameras/badges
• Experience with workstation imaging software and an MDM solution such as Intune
• Experience in a heavy industrial setting
• Customer support or helpdesk experience
• IT certifications, such as a current CompTIA  A+