IT Operations Technician

Basic Job Functions:

Nucor Business Technology (NBT) is seeking qualified applicants for the position of IT Operations Technician. This position is responsible for configuring, operating, and maintaining various systems while supporting internal IT partners at the local division.  The IT Operations Technician will provide technical support to Nucor Steel West Virginia as required. Installing, configuring, testing, and supporting various business applications and infrastructure hardware (networking, computers, camera systems, wireless hand-held devices, etc.).

This is a full-time, permanent position with the Nucor Business Technology team, and relocation to Apple Grove, WV is required.

• Provide technical support to employees using phone, email, chat, and the ticketing system; provides in-person support to onsite employees and remote support to other locations.
• Order, configure and deploy new equipment and manage used inventory and returned/loaner hardware and peripherals for timely disposition.
• Assist in the implementation/installation, maintenance/troubleshooting, and licensing of software/applications.
• Troubleshooting and maintaining certain IT infrastructure equipment such as computers/laptops, phones, printers, conference room, digital signage, servers, access control systems and network devices
• Create and support user account and group membership setups.
• Procure, setup, configure, distribute and troubleshooting of all mobile devices.
• Work on projects and perform other duties as assigned.
• Create and maintain documentation.
• Work a rotational on-call IT support schedule to include evenings and weekends as assigned.

Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.

Minimum Qualifications:

• 1-year technical experience supporting users with items such as computers/laptops, desk phones, mobile phones, printers.
• IT related associate degree, or equivalent combination of experience and education will also be considered.
• Ability to travel as needed to support other divisions as well as working weekends/nights as needed.

Preferred Qualifications:

• Experience installing, configuring, and troubleshooting MS Windows, Office 365 including mailbox setup, and other basic Windows applications.
• Experience assembling, maintaining, upgrading, and troubleshooting computer hardware and peripherals.
• Experience troubleshooting networking equipment, Conference rooms audio/visual, and Security systems and components such as cameras and badges.
• Experience with workstation imaging software and an MDM solution such as Intune
• Experience in a heavy industrial setting
• Customer support or helpdesk experience
• IT certifications, such as a current Comp TIA A+