Customer Service Supervisor

Job Details

Division: American Buildings Company

Location: El Paso, IL, United States  

Other Available Locations: N/A

Basic Job Functions:

  • Take care of our customers by driving the division’s successful execution of our FOCUS statement.
  • Lead and assist in achieving the company profit goals and common division operating goals.
  • Provide planning, mentoring, and direction in the day to day operations and reinforcement of the department vision.
  • Implement and continue development of Value Based Selling (VBS) skills within the Customer Service Team.
  • Provide oversight and lead internal management of orders including order acceptance, commercial review, scheduling, and change order management.
  • Along with the Builder Services Manager, evaluate, oversee and manage commercial risk and litigation issues.
  • Best-mark with other Nucor divisions to continually improve operating results, competitiveness and customer preference.
  • Maximize department and division effectiveness through mentoring, coaching and leading individuals to realize and leverage their full potential. Develop teammates beyond their basic job functions including, but not limited to, business acumen, people skills and the like. 
  • Develop and implement teammate training and PCIP programs as well as provide performance appraisals and recommend compensation adjustments based on performance.
  • Along with the Builder Services Manager, participate in the strategic planning for the Customer Service group and the Technical Services Department to meet future anticipated needs.
  • Provide technical expertise both over the telephone as well as in face-to-face meetings with customers and District Sales Managers (DSMs).
  • Provide backup support as necessary for other department supervisors and the BSM as situations arise.
  • Develop and manage the annual department plans including, but not limited to, realistic staffing and overtime requirements, expenditures for supplies and equipment and wage increases for employees.
  • Actively involved in the division leadership especially in areas of safety, quality, environmental, and teammate development.
  • Willing and able to travel, often with short notice.
  • Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.

Minimum Qualifications:

  • Must have a minimum of a high school diploma, GED, or equivalent.
  • 5 years of metal building experience with preference of commercial roles.

Preferred Qualifications:

  • Bachelor’s degree in Engineering, Construction, Architecture, or other related field.

Nucor is an Equal Opportunity/Affirmative Action Employer – M/F/Disabled/Vets – and a drug – free workplace

Nearest Major Market: Bloomington IL

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